ProHelp Movers - Privacy Policy

1. Types of Personal Information Collected:

• Personal Identifiable Information (PII): Name, email address, phone number, billing/shipping addresses.

• Payment Information: Credit card details, billing details.

• Shopping Preferences: Product preferences, browsing history, and cart contents.

• Device Information: IP address, browser type, and device details, if applicable.

• Cookies and Tracking Data: Information related to cookies used for analytics or advertisements.

2. Methods of Collecting Personal Information:

• Forms: Data may be collected when users fill out forms for newsletter sign-ups, account creation, or checkout.

• Cookies and Tracking Technologies: Information is captured using cookies and tracking pixels for web analytics and tracking shopping cart behavior.

• SMS/Email Subscriptions: Data collection via opt-in forms for marketing communications or abandoned cart notifications.

• Third-party Platforms: If relevant, personal data may be collected through integrations with third-party platforms (e.g., social media, payment processors).

3. How Personal Data is Used:

• Marketing Communications: Sending promotional emails, newsletters, or SMS messages.

• Order Confirmation and Updates: Informing users about the status of their orders.

• Abandoned Cart Messages: Reminding users about their incomplete shopping cart using email or SMS.

• Personalization: Tailoring offers, product recommendations, or website content based on user preferences and browsing history.

• Customer Support: Contacting users for customer service inquiries or assistance.

4. How Personal Information is Stored and Safeguarded:

• Storage Methods: Personal data may be stored on secure servers, databases, or cloud services.

• Encryption: Sensitive data (e.g., payment information) is typically encrypted both during transmission (via SSL/TLS) and at rest.

• Access Controls: Strict access control mechanisms are in place to ensure only authorized personnel can access personal data.

• Regular Security Audits: Systems undergo regular vulnerability assessments and security audits to ensure personal data is kept safe.

5. Sharing Personal Data with Third Parties:

• Third-Party Service Providers: Information may be shared with payment processors, shipping companies, email marketing services, or SMS providers to fulfill orders and marketing communications.

• Legal Compliance: Personal data may be disclosed in response to legal requests, such as subpoenas or court orders, or to protect the rights, property, or safety of the company or its users.

• Marketing Partners: With user consent, personal data may be shared with advertising partners for targeted advertising.

6. Method for Correcting, Verifying, Changing, or Removing Personal Information:

• Account Settings: Users can log into their accounts to update or correct their personal information.

• Contacting Support: Users may reach out to customer support to request corrections or deletions of personal data.

• Unsubscribe: Users can unsubscribe from marketing emails or SMS messages using the provided opt-out link or keyword.

7. SMS Service Description (Including Abandoned Cart Messages):

• Service Overview: Explanation of the SMS service used (e.g., sending transactional and promotional messages).

• Opt-In Process: Users must explicitly opt in to receive SMS communications.

• Types of Messages:

  • Order Updates: Notifications about the status of orders.

  • Promotional Messages: Marketing offers, discounts, or sales events.

  • Abandoned Cart Reminders: Messages reminding users of items left in their cart, with details on how to complete the purchase.

• Opt-Out: Users can opt out of receiving SMS communications at any time by replying with a specific keyword (e.g., “STOP”).

This framework ensures that users are informed about the collection, usage, and sharing of their personal data while giving them control over their information and privacy.